Common queries answered
Frequently asked Questions
The processing of your order takes 2 to 5 days. The free delivery requires a maximum of 15 to 25 working days from our team. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.
A few days after your order confirmation mail, you will receive a shipping confirmation mail.
In this mail, you can find your tracking number that you can use at this link: click here
We deliver our products all over the world for free. No minimum quantity required.
If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. You will receive the rest of your order shortly.
In most situations, this size difference is perfectly normal. We use many Asian suppliers and, since sizes are smaller there, we adapt Asian sizes to Western sizes. So sometimes the labels are not the same as the ones you ordered, but don’t panic.
If you have not received your order, please check your tracking link first.
If your tracking shows your order as delivered, it is possible that your letter carrier put your package in your mailbox or in your common package box.
If you still do not have your order, please contact your neighbor who may have picked up your package in your absence.
If you still don’t have your parcel despite all this, please contact us and explain clearly what is happening with your order, indicating your order number and your order address.
it is possible to modify your order until 12 hours after receiving your order confirmation email. This delay may vary depending of our logistic department.
It is possible to cancel your order until our logistic department hasn’t take care of your order.
If you wish to return a product, please refer to our return and refund policy and follow the procedure indicated.
Your security, our priority: our site only offers secure and guaranteed safe payment methods:
– Credit cards (VISA, AMEX, Mastercard, …)
– Apple Pay
– Google Pay
The “HTTPS” in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of “http” secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an “s” which stands for “secure” and which is added to the “http” protocol on the website in the address bar.
For bulk orders, please send us an email and we will do our best to satisfy you.