The legal pieces.
FOR CUSTOMERS IN THE UNITED STATES THESE TERMS INCLUDE A CLASS ACTION WAIVER AND REQUIRE BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. DETAILS ARE SET FORTH IN THE “Complaints or need to speak to us?” SECTION BELOW, UNDER THE HEADING “U.S. Arbitration Agreement & Class Action Waiver”.
Our website is a company registered in France.
When you shop on our website or app, these terms apply. They are important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on the other policies. If you have any question, or need anything, get in touch with our frequently ask questions. If you don’t find what you are looking for, you can always contact us on our Contact Us form. We always love to hear from you!
For customers in the United States, to the extent Customer Care cannot resolve any issues for you, we agree to participate in binding arbitration with you individually, unless you opt-out of this agreement as described below.
We keep these terms and Q&A pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
To shop on our website, you need to:
- Be at least 16 years old;
- Have a credit or debit card that we accept (see bottom of page for details of current payment providers);
- Be authorised to use that credit or debit card
Some of the clothes sold on our website may not be suitable for under 18s
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Placing an order on our website
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel or modify your order on short notice (timeframes depend on the efficiency of our team).
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you via your email.
Very occasionally, we may need to refuse or cancel an order or close an account (even if we have previously confirmed your order).if we notice something unusual on an order or if your order goes against unit limits as detailed on the product display pages of specific products. If your account has been blocked and you think we’ve made a mistake, please get in touch with us via email and we will be happy to speak to you about it.
Prices and description of a product
There is a lot of activity onour website. Sometime, we are very busy and may price up or describe a product or promo wrongly. If we discover an error for any clothing or accessory you have ordered, we will tell you and give you the option of reconfirming your order (at the correct price).
If we can’t get in touch with you, we will cancel your order. If have already pay, we will refund you in full.
All prices include VAT
Depending of the value of your order or the delivery option, or address you choose, delivery cost may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the “total cost”.
Before you finalise your order, you will be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We are working hard to try to meet all delivery time but sometimes, there may be delays because of postal delays, logistics, bad weather or other reasons. We will always try to help you as much as possible by giving you a proper tracking number to track your parcel’s progress.
For more infor, please check our Shipping Policy. If there is any problem with your delibery, let us know within 60 days after the date you ordered on our website and we will do our best to help you.
Returns & Refunds
Please check our full Returns & Refunds Policy
Returning an unwanted item?
Sometime, something just doesn’t work and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept return.
If you return an item requesting a refund within a month of it being delivered to you or available for collection, we will give you a full refund of the original payment method.
If you request for a refund, we will refund you within 60 days of receiving the returned item.
If you request a refund for an item after the 30 days limit but you can’t return it to us for some reason, please contact us.
Afther that time frame of 30 day, we don’t accept returns for unwanted items. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.
Proof of postage
We strongly recommend you to get proof of postage and follow our returns process.
Keep it clean
Hygiene and all our customers safety is important. For this reason, some product can’t be returned for refunds including:
- Body products if opened, used or protective seal is not intact
- Pierced Jewellery
None of this affects your statutory rights.
Keep it as brand new as possible
All returned items should be sent back to us in their original condition with the original packaging and all tags on.
Shoes & Sneakers:
Please, only try your new shoes on carpeted floors to proctect the soles. They must also be return with the original box (if any) and original dust bags (if any).
All items are inspected on return. It is fine to try an item you bought like you would in a store, but don’t actually wear or use it. Please, be careful with the item when you are trying on clothing and don’t wear make-up or any perfume (deodorant, cologne, antiperspirant) as these can mark and leave scents on the item.
None of this affects your statutory rights.
When we suspect fraudulent activity, including but not limited to suspicious claims relating to orders not being received, items missing, ordering and returnin loads, sending back multiple time refused return to us, returning items worn or used or not matching what was originally ordered, we might have to withhold issuing a refund and block your account and any associated account.
If your account has been blocked and you need to make a valid return, contact us. You will be responsible for the cost of returning the goods to us.
Please note that we reserve the right to take legal action against you if the items you return don’t match what you ordered.
This doesn’t affect your statutory rights.
From time to time, we may send you promo code via mail. Remember, it is up to you to enter the code at checkout.
There are some things to remerber:
- Each Promo Code has its own terms. To be more clear, each promo code applies on a product, a collection, if it can be multiple times or only one and, when it can be used.
- Promo Codes can’t be used on our website gift vouchers
- If you are given a unique promo code by our customer’s service, you are the only one who can use it. Please, keep it secret and don’t let anyone else use it or abuse it.
- If you are abusing of it, we can cancel your promo code, suspend or close your account without telling you
- If a promo code can’t run properly because someone or something is abusing of it (fraud, abusing of a technical errors or anything else that is beyond our control), we can cancel, modify or suspend the promo code.
Gift Vouchers and Gift Cards
If you received a gift voucher/gift card, head over to us via our contact us page to find out how and when they can be used.
Gift cards can’t be used to buy gift cards on our website
If you are buying an Urban Gift Card for someone, please make sure you get their email adress correct. If you get it wrong, there is not much we can do. Please, double check before buying it.
About our mails, sometime spam filter send our emails into junk or spam folders. If the people who you bought the gift card didn’t received it, please tell them to check their junk or spam folder.
our website reserves the right to cancel any Gift Card if fraud is suspected.
About your informations
Our marketing team loves being able to interact with you via social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
What you shouldn’t do
You must not misuse or tamper with our websites or any other services. Hacking, introducing viruses, trojans or anything else that can mess with our tech or functionality. Doing any of these things may be a criminal offence. We will report any of these activites to the relevant law enforcement authorities.
We do recommand you to use an virus protection software when you are using any website. Even if we are working hard on our securities, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.
You are not allowed to use automated system to extract data from our website (scraping).
our website owns or has permission to use the intellectual property rights in its website and its content. These rights are protected around the world. All such rights are reserved.
You are allowed to print and display our website only for personal use. You are not allowed to use any part of the website for commercial uses unless you have our express permission.
You are not allowed to use our website logo, brand or trade mark without our permission.
Linking to this website
You can link urban-streetwear.us as long as you do it in a way that is not-commercial, fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by our website where none exists.
Our website must not be linked on any other site without our permission.
The last piece of Legal Stuff
We have the right to amend, remove or vary our services and/or any part of the website (including our terms and conditions) at any time.
These terms are subhect to american law and the exclusive juridiction of the american courts.
California Proposition 65
Some products sold on our website may expose you to chemicals known to the state of California to cause cancer, birth defects or other reproductive harm.
Some of our products made of vinyl or imitation leather may contain traces amounts of lead. In accordance with Proposition 65. The materials used on the exterior of some product may expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.